Watch our webinar – '2020 The year of personalisation'


Personalisation is key to customer experience where consumers now have higher expectations in their interactions with brands. It is a strong contributing factor that determines the difference between whether a customer will return to your site or go elsewhere.


In the webinar we looked at how a good digital experience and strategy improves customer retention and loyalty, as well as the do’s and don’ts to getting started.  We also look at barriers to adoption and the common challenges we see when it comes to implementing personalisation.

Key topics covered:


  • What a good personalisation strategy looks like
  • Barriers to adoption
  • Top tips for getting started with personalisation


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