We’re pleased to announce that ORM, along with three of our clients, has been shortlisted for the UK Digital Experience Awards 2019 (UKDXA). The work we have collaborated on with Artemis, Moat and Transport for Wales, has been entered in to two categories each and it’s now been announced that all of our submissions have been shortlisted as follows:


  • Best Use of Data & Analytics
  • Financial Services


  • Best Digital Change & Transformation – Project / Platform
  • Not for Profit & Charity


Transport for Wales
  • Best Website
  • Transport, Leisure & Tourism


These coveted awards have been accredited the Gold Awards Trust Mark from the Independent Awards Standards Council. The UKDXA are now in their fifth year, celebrating the ways digital technology is used to enhance the customer experience.


Commenting on the nominations, ORM’s Client Engagement Director, Peter Paterson, said: “Customer experience is at the centre of everything we do and we ensure all the work we produce for our clients leads with it. These awards fit perfectly with this message and are a great way for us to celebrate the partnerships we’ve formed with the likes of Artemis, Moat and Transport for Wales. I’m incredibly proud that not just one or two of our submissions has been recognised, but that all six have been shortlisted, and it’s a great achievement for our teams who worked so hard on the projects.”


In the ‘Best Use of Data & Analytics’ category, Artemis has been shortlisted for a project we partnered with them on in 2018 – the development of a microsite on interest rates. Speaking on the news of the awards shortlisting Michael Browning, Head of Digital and Marketing Services at Artemis, said: “A ‘microsite on interest rates’ may not sound exciting, but as a B2B campaign on a complex topic targeted at asset management industry professionals, it was very important to us to understand exactly how it performed and what we achieved. ORM provided a guiding hand on metrics and measurement from initial planning through to post-campaign analysis.”  


Moat, a housing association in the South East of England, launched their new customer portal and corporate website in May 2018. Moat wanted to be at the height of digital innovation and were passionate about ensuring the new portal offered true self-service for their customers, offering much more than paying rent and reporting repairs. With a whole host of functionality available 24 hours a day on various devices, which seamlessly feeds into backend systems, Moat and customers alike are reaping the benefits.


Mark Rogers, Director of Business Transformation and Insight, commented: “We are absolutely delighted to be shortlisted for these awards, collaborative working with ORM has meant we have a website and portal we are extremely proud of. Feedback from our customers has been incredibly positive, they are finding MyMoat really user friendly and a much more convenient method of communicating with us.”


ORM began working with Transport for Wales last year, with a tight deadline of only 10 weeks to deliver the new website in time for the franchise handover date in October. Being shortlisted for ‘Best Website’ shows the high quality of work our teams are able to produce, yet whilst also demonstrating agility with the fast turnaround of delivery.


Chris Price, Digital Marketing Manager at Transport for Wales, said of the nomination: “Digital channels are an important element of the customer experience. We are on a journey to transform travel across Wales and its borders and digital is an area where we can make fast progress. This is why we are so pleased with the website ORM have built. The fact they produced it in the timescale they did is a testament to their hard work and digital expertise. We're looking forward to seeing what we can achieve for our customers in the future.”


The awards ceremony takes place on 12 July.