We’re pleased to announce that ORM has been awarded the contract for HomeServe’s new website strategy and design. The multinational home emergency repairs and improvements business has been looking for an agency to partner with on its digital transformation plans.


ORM is part of Paragon Customer Communications, who already has an existing relationship with HomeServe, managing the execution of all marketing and transactional communication in the UK.


The digital engagement will involve a complete overhaul of the existing website for HomeServe to make digital the primary customer acquisition channel. ORM will harness a team of designers, content and experience strategists to collaborate with HomeServe’s technical development teams. There is also a suite of other initiatives that HomeServe is keen to explore alongside this initial scope of work.


“We’ve had a great start to our relationship with ORM, notwithstanding the current situation where we haven’t actually met face-to-face yet! We’ve all had to adapt to new ways of working and the team at ORM have made this seamless and efficient, meaning we’re making excellent progress already. They really understand our business and we can’t wait for the next stages in our digital journey.”

Kristy McCready, Director of Marketing Communications at HomeServe


“With everything that’s happening in the world right now, businesses need websites that drive growth and demonstrate value. This is an ideal time for HomeServe to continue its digital strategy and we’re excited to be working with the team and apply our proven methodologies to help make the website their primary acquisition channel.”

Peter Gough, Managing Partner at ORM


“This is a great opportunity for us to expand on our services to HomeServe, and being able to offer them digital capabilities from within our group is pivotal to Paragon’s own strategy.  We’re really pleased that ORM was awarded this contract following the pitch and look forward to seeing future projects emerge from this partnership.”

Dave Reynolds, Chief Operating Officer at Paragon Customer Communications