In our new ebook Using Digital to improve Customer Experience in Transport, we take a look at how increased competition from digital startups and a desire to improve customer experience are key factors in driving technological change within the rail industry.


Transport companies are adapting their business strategies and adopting new technologies to update legacy systems and join up their disparate customer data. We talk about how the smart use of technology can drive performance, improve efficiency and enhance customer experience. We explain why Mobility as a Service (MaaS) is happening now and we look at the new entrants and players emerging within the MaaS movement.


Plus, we have an exclusive video interview with River Tamoor Baig, Founder of Hack Partners discussing the current ‘Technological Advances’ in the UK Rail industry. 


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